Received a follow-up email a couple of weeks later asking us to consider them for any future remote management needs.Ībout the only good ‘legal win’ story I have but it always feels good to tell. They email back saying they will refer this to legal as appropriate and I say please waste your time, our firm is filled with nothing but IP attorneys that will be happy to respond on principle alone (someone apparently finally noticed my email signature that I wasn’t blowing smoke). I respond thanks for the email but we won’t be paying anything and please stop sending emails telling us to pay for a service we can’t enjoy since they blocked our ability to log in and access the license. TeamViewer sends a couple of threatening emails saying they will send to collections if we don’t pay. It was glorious.įast forward a month or so. Being TeamViewer they declined so I sent the email response over to our Accounting department and said, “Please ask BoA to reverse the charges.” After some back and forth emails to confirm facts, BoA reversed the charges and we got our money back. I’m IT for an IP law firm and when TeamViewer auto billed us for the second year renewal at a nearly 80% increase I emailed them telling them to cancel our order, revoke the license, and I would look forward to my refund. Copied from a previous post about TeamViewer practices.
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